Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is the small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will have some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, having less online sales delayed the beginning of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it works out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the year shipping plan. In the end, the problems with the shipping system were enough to really put us on our guard for another six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, podsmall.com we realized that people could pretty much count on the electric tobacconist to meet all of our future orders. Once we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We have been happy to report that quarter, we saw a dramatic increase in our sales. It appears that the majority of our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we will have to address on the next six months.
Besides an increased number of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that people are providing free expedited shipping for most orders.
One of the other areas we have seen an increase in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that people are currently experiencing an increased amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services like a refund, replacement or money-back guarantee, to be able to ensure their satisfaction.
Beyond the above news-report topics, there are other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for several electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one focused on providing exceptional customer support. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we have been taking every step essential to address any issues our customers could have. Besides hiring additional staff, we have also implemented several measures that decrease the impact of potential late or damaged shipments on our revenue stream.